Privacy Policy

Information we collect

Depending on your interaction with us, we may collect your name, company name, email address, telephone number, billing or delivery details, event requirements and information you provide in enquiries or correspondence.

Our website and hosting services may also record technical information, such as IP addresses, browser details and security logs.

Please provide only information relevant to your enquiry. Avoid submitting NRIC numbers, payment-card details or other sensitive information through general enquiry forms or the chatbot.

How we use your information

We use relevant information to:

• Respond to enquiries and prepare quotations.
• Arrange rentals, deliveries, installations and other services.
• Communicate about bookings, project requirements and payments.
• Maintain business records and meet applicable legal obligations.
• Operate, secure and improve our website and enquiry services.

We do not send promotional marketing materials to clients.

Where consent is required, we obtain it before collecting, using or disclosing personal data. In other circumstances, we may process personal data where permitted or required by law.

Chatbot and AI-assisted enquiry handling

Our website includes a chatbot, and we use AI-assisted tools to help classify and route incoming enquiries to the appropriate team.

Information submitted through these channels may be processed by the technology providers supporting these services. Please avoid including unnecessary personal or confidential information.

For assistance from our team, email sales@nanyanginc.com.

Sharing information

We may share relevant information with service providers supporting our business, including website hosting, communications, technology, accounting and operational services, where necessary for the purposes described in this policy.

We may also disclose information where required by law or to respond to lawful requests from authorities.

Where personal data is transferred outside Singapore, we will take steps required under the Personal Data Protection Act 2012 to provide a comparable standard of protection.

Cookies and external content

Our website may use cookies and similar technologies to support essential functions, security and user preferences. You can manage cookies through your browser settings, although disabling them may affect some website functions.

We do not intentionally use advertising pixels or visitor analytics tools to track visitors for marketing purposes.

Pages may include external links or embedded content, such as videos or social media posts. Third-party services may collect information or use cookies under their own privacy policies.

Protection and retention

We take reasonable measures to protect personal data against unauthorised access, use, disclosure and other security risks.

We retain personal data only while it serves the purpose for which it was collected or is needed for legal or business purposes. When retention is no longer necessary, we will take steps to securely dispose of or anonymise it.

Your requests

You may contact us to request access to or correction of your personal data, withdraw consent, or raise a privacy concern.

Requests are subject to applicable legal requirements and exceptions. We may need to verify your identity before responding. If withdrawing consent affects our ability to provide a service, we will explain the likely consequences.

Contact us

For questions about this policy or requests concerning your personal data, please contact:

Nanyang Inc Pte Ltd
Email: sales@nanyanginc.com
Subject: Privacy Enquiry

Our team will direct your request to the person responsible for data protection.

Updates to this policy

We may update this policy to reflect changes in our services, practices or applicable requirements. The latest version will be published on this page with its updated date.