How does the surcharges work for eShop?
Scenario #1: Order of $50, both Setup & Dismantle within 9am to 5pm Surcharge: Standard Transportation of $150 Scenario #2:
Read More
11Dec
11Dec
Why are there surcharges?
There is usually two different surcharges – Overtime Surcharge and Transportation Surcharge. Overtime Surcharge: Our daily operating hours is 9am
Read More
11Dec
What are the paymentmethods available?
We accept PayNow, Cash, Cheque, and Bank Transfer.
Read More
11Dec
Can I opt for self‐collection of logistics?
Yes, self‐collection of logistics (table and chairs) at our warehouse (ext link to Contact Us) is welcomed! Please note that
Read More
11Dec
Do you provide decoration services?
We do have ambience‐enhancing elements such as chandeliers, festoon lights, fairy lights, and ivy leaves available, however, installation of decorative
Read More
11Dec
Can the setup be done at a fixed timing?
Our team is unable to commit a fix timing as our operation team’s schedule is usually lined up with various
Read More
11Dec
How long does it take to complete a setup?
The amount of time needed for a setup varies for each project and is subjected to tent size, loading/unloading access,
Read More
11Dec
Can I still make changes to confirmed orders?
We strongly advise clients to double check their event details upon confirmation, and any disprepancies are to be highlighted immediately.
Read More
11Dec
How long is the response time for enquiries?
At times, our project managers might be out of office for site visits or overseeing of setups, hence kindly allow
Read More
11Dec
Do you do long‐term or overseas rental?
Yes, we welcome enquiries for long duration and overseas rental. Kindly send us your details and we would love to
Read More
